Troubleshooting

Troubleshooting Tips
  • Spotty or poor Internet access and website issues.
    • Move to a different location in your home. The basement is likely a poor choice, unless your router is in the basement.
    • Leave Google Meet (with permission) and refresh the webpage.
    • Log off and restart your Chromebook.
    • Email helpdesk@cherrycreekacademy.org
    • Purchase a “booster” to increase the coverage/range of your family’s wifi.
    • Check “Adblocker” if access to required websites is denied.

  • Dropping calls or poor Chromebook performance
    • Close ALL unnecessary tabs. Your Chrombook’s processor is not very powerful--no gaming, web browsing, or side chats during a class meeting. You only need to have tabs open for the class you are currently attending. Check Internet access (See suggestions above).
    • Stop using “grid view” Change your Google Meets setting.
    • Log off and restart your Chromebook.
    • Email helpdesk@cherrycreekacademy.org

 

  • Poor Schoology, Kami, or Google Docs performance
    • Close ALL unnecessary tabs (See suggestions above).
    • Check the username. Make sure you are not logged in on another Google account.
    • Use your Chromebook rather than another computer. Some applications require access through a CCA computer.
    • Screenshot your work for submission if Kami is having issues.
    • Leave Google Meet (with permission) and refresh the webpage.
    • Log off and restart your Chromebook.
    • Email helpdesk@cherrycreekacademy.org

 

  • Issues with Camera or Mic in Google Hangouts 
    • Make sure you have turned on both capabilities in the meeting. You will find them on the bottom of the screen.
    • Email helpdesk@cherrycreekacademy.org and CC (or copy) your teacher on the email, so s/he knows you are getting it fixed. Otherwise, you may be counted absent for not being showing video.

In general all students should be logging out of and restarting the Chromebooks at least once a week. Friday is typically Reboot Day.